![]() The FIOS TV Video-on-Demand, or VOD, uses the same fiber-optic connection as your internet service. That is why it’s best that you turn all of these devices off and try to get back online. ![]() In addition, the router should not be placed on the floor or in corners of the room.Īs we mentioned, Bluetooth devices could also disrupt the internet connection and weaken the wireless signal. Therefore, the next step in fixing your connection should be removing any obstacles between your computer or mobile phone and the router. These types of disturbances could be anything from large pieces of furniture to Bluetooth devices. Your wireless signal can become weaker or abruptly stop if you have disruptions in your surroundings that weaken it. Turn Off and Remove Everything That is Weakening the Internet Signal The program will help you remove any viruses or programs you don’t need from the computer. Alternatively, you could install the Verizon Internet Security Suite. That is why you should run your antivirus to scan and remove any potential malware in your device. These types of threats can slow down your whole computer and affect the state of your internet connection. ![]() Scan for VirusesĪnother common reason for internet connection problems are viruses and spyware your computer may have. After that, it’s best to wait for another minute or two for the router to turn on before trying to reconnect to the internet properly. Then, you should give the device a couple of minutes and plug it back in or power it back on. To do that, you’ll have to either unplug the router from the power source or push the power button if your router has one. Most of the internet problems Verizon users experience could be fixed by simply restarting the router. There’s a chance that you’ll be able to fix your problem on your own in just a couple of minutes! Troubleshooting the Verizon FiOS Wi-Fi Connected But No Internet Problem 1. Your Verizon FiOS wireless network appears to be working properly, but you can’t connect to the internet? Before contacting customer support, we prepared a few troubleshooting steps to go through.
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